| "If we had been around when Hiram Bingham visited
Peru, early in the last century, he would have discovered
a lot more than Machu Picchu", says the Chairman of
Lima Tours, Eduardo R. Arrarte, with justifiable pride.
The company he founded in 1956 to provide quality touring
in Peru is recognized today by much of the world's tourism
industry as the country's - and some say the continent's
- best ground operator.
Lima Tours management and staff understand the responsibility
that comes with such a legacy. They are committed to continuing
the tradition of leadership and quality service which have
always served the company in accomplishing its primary mission:
providing absolute satisfaction to everyone entrusted to
its care. "As we modernize and reinvent ourselves,
we will maintain our founding principles. So when we say
we're into e-business, we don't just mean electronics, we
also mean excellence, enrichment, exclusive and ecological",
explains Carlos A. Arrarte, Lima Tours' CEO. The evidence
after all these years points in their favour, so whether
you call them ground operators, shore excursion agents,
destination management consultants, Virtuoso-on-site,
tour and travel specialists, or simply, your partners in Peru, the people
of Lima Tours are by far the best hosts in the country.
Creme
de la creme
Lima Tours has always catered to upscale, sophisticated
travellers looking for the best that Peru has to offer.
Only about 1% of all visitors to Peru are hosted by the
company, and Eduardo Arrarte, Jr., its COO, is not worried
by this at all. An avid traveller, adventurer and birder
himself, Eduardo has seen much of the world and knows every
corner of Peru. His love for travel and commitment to quality
are shared by his colleagues in Lima Tours, who constantly
perform in the 99 percentile in client satisfaction ratios.
Innovate, innovate, innovate
Lima Tours believes innovation is one of the pillars of
its long-standing success and leadership position. The company
nurtures creativity at all levels of the organization, to
guarantee a flow of product developments and service enhancements
that is unparalleled in the industry.
Like many of her colleagues in Lima Tours, Cecilia
Artoni, the team leader in charge of research, design and
implementation of new products and services, combines years
of travel experience and an entrepreneurial spirit, which
keep the company ahead of the competition.
Tailor-made
Lima Tours designs and operates the best tours in Peru,
one customer at a time. The company's philosophy of focusing
on each individual traveller's needs and interests, is put
into practice every day by professionals like Carmen Rosa
Sanchez, who manages the Customer Service team. This team,
and everyone else in the company for that matter, is tasked
with "handcrafting" unique travel experiences
for all clients.
It's
in the details
Aquilino Medina, from the Andean city of Huancayo, has had
a perfect record during his 25-year tenure with Lima Tours,
hosting, escorting and caring for thousands of satisfied
vacationers. He
embodies the unfailing reliability which has become the
company's trademark. From wake-up calls to special diets,
from seat selection to late check-outs, and from luggage
handling to crisis management. The Lima Tours service personnel
know how to pamper!
Matters
of the heart
Inspired by Julio Sotomayor, guiding "dean" of
Cusco, the Lima Tours team of guides combines a learned
profession with a love for their country. In this same spirit,
Lima Tours is actively involved in the development of Peru
by preserving its culture, conserving its nature and contributing
to the prosperity of its people.
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